Computer Technician

JOB TITLE

Computer Technician

ATTRIBUTES

• Ability to identify and meet technology needs for each department.
• Ability to work independently and stay engaged with multiple projects.
• Must support and abide by the USSA Core Values.
• Must be detail oriented in all aspects of duties.
• Protects organization's value by keeping information confidential.
• Must be confident in capabilities and decision-making.
• Must have strong communication and organizational skills.
• Must have an eagerness to learn about new technologies and share that knowledge with the rest of the staff.
• Must be passionate about skiing and snowboarding.

POSITION SUMMARY

• The computer technician's role is to support and maintain in-house computer systems, desktops, and peripherals. This includes installing, diagnosing, repairing, maintaining, and upgrading all hardware and equipment while ensuring optimal workstation performance. The person will also troubleshoot problem areas in a timely and accurate fashion, and provide end user training and assistance where required.

RESPONSIBILITIES

• Maintain a 1 -2 day service request and response turn around.
• Manage and maintain all technical systems at the Center of Excellence facility including the audiovisual systems, HVAC system, alarm system, door access system, and video surveillance system.
• Manage and maintain a service desk including, asset management, service request management, application deployment, and knowledge management.
• Assist in preparing, maintaining, and upholding procedures for logging, reporting, and statistically monitoring PC performance.
• Accurately document instances of hardware failure, repair, installation, and removal.
• Assist in developing long-term strategies and capacity planning for meeting future computer hardware needs.
• Assist in definition and management of standards, guidelines and processes for technology.
• Support development and implementation of new computer projects and new hardware installations.
• Assist and develop and maintain policies and procedures.

RESPONSIBLE TO

• This position reports directly to the Network Administrator and IT Director.
• To support the office staff, typical hours are 8:00 a.m. – 5:00 p.m.  Often it is necessary to work after hours or on weekends to do system upgrades, special projects, etc.
• The work atmosphere is casual, but it is necessary to be well groomed.

REQUIRED SKILLS

• Excellent written and verbal communication skills.
• Experience managing and maintaining computer networks.
• Minimum technical certifications A+ and MCP.
• Demonstrated knowledge of Windows and Apple desktop products.
• Ability to manage multiple projects, activities and tasks simultaneously.
• Considerable (5 years) and current experience as an Administrator on a medium sized network of servers, desktop systems and communications devices using current technologies.
• Degree in Computer Science, Management Information Systems or Business Administration; supplemented with one or more courses in current technology.  Equivalent work experience can be substituted.